Enterprises depend on agencies and agencies depend on set processes and recipes. That’s how Branding, Marketing, Design, and Campaigns work in B2C. The focus is on consumer products/services and agencies do it quite well. There’s no secret sauce for selling a Sauce and jingles, hoardings, creative campaigns roll out in batches, as if from a production facility.
In the tech space, stakeholder speaks technology, right from the project initiation and designers/developers/marketing team of the supporting partner gets lost in the process. This is what worries every CMO and his/her team who spend humongous efforts to explain what they need and then spend sleepless nights hoping the delivery is at par.
Ultimately, selecting a partner who is at par with what companies visualize and expect, becomes the biggest challenge. Technology companies should identify a partner who follows the following practices, for the collaboration to be a success.
Taking time to understand tech –
Few agencies take time to understand what the product/service is. Almost all jump into the task at hand. Both companies and agency partner should ask the questions that should be asked taking time to understand the objective. Client’s don’t come up with the technology solution in just a day. It’s natural that agencies won’t get the 100% of the product in just one meeting either.
A team who knows the basics –
From the designer to the client servicing to the branding executive, your partner’s team should be a mix of those who have a basic knowledge of prevailing and popular technologies. Knowledge transfer and understanding of a product/service becomes easier atop a pre-established foundation.
No assumptions but questions –
A mistake almost every design team does is refraining from communicating the challenges they face and work on assumptions instead. The practice here’s to ask and clarify doubts, whenever they arise. From the client support team to the project manager, nobody says ‘No’ to addressing technical queries.
Unlearning and updating –
Human memory isn’t like a hard drive that you easily wipe earlier data and add new items. Yet technological advances aren’t static either. Today’s trending tech may as well become tomorrow’s obsolete item. Unlearning them and knowing the basics of emerging tech becomes a necessary practice.
Understanding is the base of delighting storytelling and visual thinking. Once the partner understands the objective and the product/service, mapping the same to a compelling story and visual design becomes easier and efficient. All that remains is the team’s individual competencies to kick into action and exceed the client expectations with the final delivery.